Return & Refund Policy

(Applicable for Online Purchases Only)

Thank you for shopping with Joey Yap Research Group Sdn Bhd. Our mission goes beyond selling

products as we are commiDed to supporEng your journey of transformaEon and discovery. Our

Return and Refund Policy is designed to make your shopping experience effortless, reliable, and

worry-free. If you’re not fully saEsfied, rest assured that we’ve got you covered with a 15-day return

window for refunds, exchanges, or giQ vouchers. With every purchase, you’re not just gaining

knowledge, you’re invesEng in life-changing insights. So, go ahead—browse, explore, and let us be

your trusted companion on this incredible journey of growth and learning.

1. Condi)ons for Returns

Returns are accepted under the following condiEons:

1.1 Defec)ve or Damaged Items:

• Items that are defecEve or damaged during transit are eligible for return.

• Customers must provide photographic or video evidence of the defect or damage, including

images of the packaging.

1.2 Incorrect Items:

If the item received differs from your order, you may request a return or exchange.

1.3 Eligibility:

• Items must be in their original, unused condiEon, with intact packaging, labels, and tags,

including the original price tag. Packaging must remain undamaged and sealed (for returns).

2. Timeframes for Returns and Refunds

2.1 Return Window:

Returns must be iniEated within 15 calendar days of receiving your order .

2.2 Refund Processing Time:

Refunds will be processed within the following Emeframes:

• Credit Card Payments: Approved refunds are processed within 21 business days aQer receipt

and inspecEon of the returned item(s).

Note: Joey Yap Research Group Sdn Bhd is not responsible for interest charges made by your

credit card company whilst waiEng for the returns to be refunded to your card.

• Online Banking/E-Wallet Payments: Approved refunds are processed within 21 business days

aQer receipt and inspecEon of the returned item(s).

Important: To process a return or refund for a defecEve item, video footage showing the

unboxing of the product is required. Without this proof, we may be unable to process your

return or refund. We appreciate your understanding and cooperaEon. Returns or refunds will be

iniEated once we receive the returned item(s) in a good condiEon.

3. Procedures for Returns and Refunds

3.1 Ini)a)ng a Return or Refund:

Email custserv@joeyyap.com with the following details:

• Order number

• DescripEon of the issue

• Photographic or video evidence of the defect, damage, or incorrect itemUpdated as of 25 Nov 2024

3.2 Our team will evaluate your request and provide confirmaEon along with detailed instrucEons

for compleEng the return or refund process.

3.3 Return Op)ons:

• In-person Drop-off:

You may drop off the goods yourself at our return address during operaEng hours.

Visit our office at:

Joey Yap Research Group Sdn Bhd

19-3, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.

Tel: +60 3 2284 8080 | Fax: +60 3 2284 1218 | Email: custserv@joeyyap.com

(OperaEng hours: Monday–Friday, 9:30 AM–5:30 PM)

• Courier Return: For returns by courier, customers are responsible for the return shipping

fees unless the return is due to our error (e.g., defecEve or incorrect items). We strongly

recommend using a trackable courier service and retaining proof of shipment for your

records, as Joey Yap Research Group Sdn Bhd will not be liable for items lost during return

shipping.

IMPORTANT: In the event that the item(s) or parcel is undelivered and/or unclaimed by the

recipient and returned to us by our courier partner, the order will be canceled, and a refund

will be processed. Requests for re-delivery will not be accommodated, and customers will

need to place a new order.

3.4 Inspec)on and Approval:

Returned items will be inspected upon receipt. Refunds or exchanges will only be processed if the

items meet the eligibility criteria outlined above.

4. Refund Policy

4.1 Condi)ons for Refunds:

Refunds are issued only for approved return requests and exclude original shipping fees.

Please note: Original shipping fees are non-refundable.

4.2 Refund Modes:

Approved refunds will be issued to your original payment method for the sales value of the returned

item(s). Please note that the iniEal shipping charges are non-refundable.

5. Non-Returnable or Non-Refundable Items

5.1 Digital Products:

Digital downloads, e-books, and other electronically delivered products are non-returnable and non-

refundable.

5.2 Final Sale Items:

Items explicitly marked as “final sale” are non-refundable and non-exchangeable.

6. Customs, Du)es, and Taxes

Joey Yap Store ships worldwide. The recipient of an internaEonal shipment may be subject to import

duEes and taxes, which are levied once a shipment reaches your country. AddiEonal charges for

customs clearance must be borne by the recipient; we have no control over these charges and

cannot predict what they may be. Customs policies vary widely from country to country and you

should contact your local customs office for further informaEon. When customs clearance

procedures are required, it can cause delays beyond our original delivery esEmates.Updated as of 25 Nov 2024

7. When Will I Receive My Order?

We prioriEze reliable delivery services to ensure your saEsfacEon. Once your order is dispatched, you

will receive an email with a tracking number to monitor its progress. If the item is in stock, delivery

typically takes:

• 5–7 business days for orders within Malaysia

• 7–14 business days for internaEonal orders

Please note that actual delivery Emes may vary based on the final desEnaEon. If any items in your

order are unavailable, we will noEfy you via email with an updated availability date.

8. Pricing

Joey Yap Research Group Sdn Bhd does not warrant that the services or products on sale will always

be available, nor does it guarantee that the prices of the products will remain unchanged at all Emes.

9. Risk of Loss

All items purchased from our website are shipped under the terms of a shipment contract. This

means that the risk of loss and ownership of the items pass to the customer once the items are

handed over to the shipping carrier. Joey Yap Research Group Sdn Bhd is not liable for any loss,

damage, or delays that occur during transit.

10. Your Peace of Mind Ma[ers

Every purchase with Joey Yap Store is a step toward something greater - new insights, fresh

perspecEves, and meaningful growth. While you focus on exploring what’s next, we’ll handle the

rest. Whether you need assistance or just want to share your journey, we’re just a click away.

Reach out anyEme at custserv@joeyyap.com, and let’s make every part of this experience as

fulfilling as the knowledge you’re unlocking. Because it’s not just about products, it’s about

empowering you every step of the way!